Yarla Help

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Changelog ​

This page tracks what is new in Yarla. New features, improvements and notable changes are listed here by month, each with a link to the relevant help-centre article.

September 2026 — The phone provider as the voice ​

  • On the Technical tab, turn on Let the phone provider speak the replies. The phone provider runs the phone call; the greeting, including the recording disclosure, stays your exact text. Texts, WhatsApp, webchat and the dashboard test chat keep your own model. A transfer, voicemail or the max-duration goodbye stops that model and then speaks the fixed sentence. See Technical settings.
  • Ultra voices Callie, Asher and Clara cover Dutch and the other languages, including multilingual. Natural pauses and tone appears only for an Ultra voice with that switch on. See Languages & voices.
  • Up to five public MCP servers (name, URL, and optionally which tools). The phone provider calls them itself. Do not put passwords there. Live web search stays off on these calls.

September 2026 — Inbox, calendar and languages ​

  • Usage follows the subscription period, not the calendar month.
  • Landlines do not create a shared contact. A booking still confirms by email when SMS cannot be delivered.
  • One number can use a different assistant for inbound and outbound calls.
  • Campaigns can be searched, filtered and paged. The inbox filters by assistant, colours tags and can take over a chat from the list.
  • WhatsApp templates after a call go only to a verified team number. Images stay in the inbox.
  • Slack, Airtable, Baserow, Stora, eTermin and Microsoft 365 calendar.
  • Spanish as a dashboard language, identity checks before outbound calls, and a reseller that opens a client only after that client grants access.

September 2026 — Initial release ​

Yarla is live. This first release includes the complete receptionist for phone, SMS, WhatsApp and webchat, with a knowledge base, actions, appointments and an API for developers.

Telephony ​

Knowledge base ​

  • Q&A entries, documents, a website crawl and company information as sources.
  • Live web search for questions not covered by your sources.
  • Suggestions and unanswered questions, so you can extend the knowledge base from real conversations. See Knowledge base.

Languages and voices ​

  • Ten languages, including Multilingual (follows the caller).
  • Neutral voices (female, male) and named voices per language.
  • Adjustable speech speed. See Languages & voices.

Actions ​

Appointments ​

  • Internal scheduler with services and availability, or a connection to Google Calendar or Cal.com.
  • Public booking page and automatic reminders. See Appointments.

Outbound ​

  • Call campaigns from a list, outbound calls via the API and answering machine detection (AMD). See Outbound calls.

Channels ​

  • WhatsApp via the Meta Cloud API, with image interpretation and human handover.
  • Webchat widget for your website, with a hosted chat page and JavaScript SDK.

Developers ​

Inbox and analytics ​

  • Inbox with filters by channel, outcome, tag and more; stars, archiving and unread marking.
  • Reply as a team on SMS, WhatsApp and webchat.
  • Overview page with calls per day, outcomes and usage against your plan. See Inbox & analytics.

Website and support ​

  • A page per industry on the website with the situations the assistant handles, an example conversation and a link to the example prompt in this help centre.
  • Contact page, privacy statement and terms of service on the website; the links on the sign-up page point to them.
  • Support and Report a problem in the dashboard menu. See Report a problem.

Requesting a feature ​

Missing something? Let us know via Support in the dashboard menu. We read every suggestion and will let you know as soon as a feature appears on this page.

Yarla Help — the guide to your AI phone assistant.

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